Dynatrace introduces Dynatrace Intelligence
Dynatrace Intelligence represents the next phase in the evolution of the Dynatrace platform. Dynatrace Intelligence combines deterministic intelligence, based on real-time causal context, with Agentic AI that can reason, decide, and act safely within established frameworks. Data is stored and consolidated in Grail and continuously and automatically enriched by the causal technology of Smartscape. This allows deterministic AI to generate reliable and explainable insights.
Dynatrace Intelligence Agents turn action into insight
Dynatrace Intelligence Agents are built on the first agentic operating system in the market. These agents transform answers into results by taking action quickly, accurately, and in a controlled manner, directly in workflows. The agents are designed to achieve closed-loop autonomous results within IT and business processes.
Dynatrace Intelligence Agents provide an intuitive model for agent-based operations. Additionally, customers can use specialized agents that collaborate across different responsibilities and domains.
Extensive capabilities for cloud management
New cloud-native integrations from Dynatrace provide companies with a clearer and more uniform overview of multi-cloud environments thanks to extensive cloud-native integrations with Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
These capabilities bring insights together in one central place, enabling teams to find problems faster and implement solutions to minimize disruption for end users. The combination of Grail's unique features, a leading, uniform data lakehouse, Smartscape real-time dependency graph, and Dynatrace Intelligence leverages AI to help organizations understand, automate, and manage this growing complexity.
Enhanced DevOps experience
Dynatrace further reveals new capabilities to transform observability into an active control system for cloud and AI-native software delivery. With these enhancements, companies can develop observability into a dynamic engine for developer productivity that goes beyond just insights and into an intelligent system that actively guides, optimizes, and protects software delivery in real-time.
The announced innovations unite frontend, backend, AI telemetry, database, cloud, and mobile into one developer-friendly experience, built on Grail, Smartscape, and Dynatrace Intelligence. This production-oriented, AI-native foundation - built for Agentic and LLM-driven applications - enables both humans and AI agents to reason about the behavior of live systems, safely experiment in production, and take targeted action when risks are detected, without re-implementations or manual intervention.
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Customer successes across various sectors
Dynatrace highlighted during its Perform event several customers showcasing how they drive business growth with Dynatrace AI Observability.
With the Dynatrace platform as a control layer for AI in production, companies have the insights and governance they need for the large-scale deployment of Agentic AI. This development helps customers manage complexity, ensure compliance, and optimize performance for emerging technologies. Various use cases were discussed, including that of the Canadian telecom giant TELUS.
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Availability of advanced Real User Monitoring
Dynatrace also announced the launch of the next generation of Real User Monitoring (RUM) capabilities, which combines frontend telemetry with backend context. This enables teams to better understand and optimize the user experience.
As organizations transition to dynamic, cloud-native ecosystems and AI-driven applications powered by large language models (LLMs) and other advanced AI services, traditional RUM tools face limitations. Thanks to Grail, Smartscape, and advanced AI, Dynatrace users can now analyze frontend data alongside logs, metrics, traces, and business events, all within one platform. This ensures accurate, end-to-end visibility, faster problem resolution, and smarter decision-making.
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